Crown Casino Sydney Identity Verification
1. Overview
Crown Casino Sydney, operated by Crown Sydney Property Pty Ltd and located at 1 Barangaroo Avenue, Barangaroo, NSW 2000, requires identity verification from guests in specific circumstances. These circumstances include applying for Crown Rewards membership, accessing certain services at the venue, and complying with responsible gambling obligations such as self-exclusion and revocation of self-exclusion.
Identity verification at Crown Casino Sydney is conducted in accordance with applicable New South Wales casino regulation under the Casino Control Act 1992 (NSW) and relevant anti-money laundering and counter-terrorism financing obligations under Australian federal law. This document sets out the requirements, acceptable documents, and procedures that apply.
2. When Identity Verification Is Required
Crown Casino Sydney requires guests to present valid identity documentation in the following situations:
- Applying for Crown Rewards membership at the Crown Rewards Desk
- Completing or amending a self-exclusion arrangement through the Crown PlaySafe program
- Applying for revocation of a self-exclusion
- Any other circumstance where Crown Casino Sydney is required to confirm the identity of a guest under applicable law or internal policy
Membership applications for Crown Rewards must be made in person at the Crown Rewards Desk. The Crown Rewards Desk operates Monday to Sunday from 10:00 am to 11:45 pm.
3. Acceptable Primary Identification Documents
Crown Casino Sydney accepts current and valid photo identification as the primary means of confirming a guest’s identity. Digital forms of identification are not accepted for Crown Rewards acceptable identification purposes.
Acceptable primary identification documents include:
- Australian passport
- New Zealand passport
- Foreign passport (current and valid)
- Australian driver’s licence or learner’s permit
- New Zealand driver’s licence
- Government-issued proof of age card issued in Australia
All primary identification documents must be current and valid at the time of presentation. Expired documents are not accepted.
4. Address Verification Requirements
Where a primary identification document does not contain a residential address, Crown Casino Sydney requires the guest to provide an original secondary document confirming their current residential address. Digital copies are not accepted in place of original documents.
Acceptable secondary documents for address verification are as follows:
- Valid Australian or overseas driver’s licence or permit, including digital driver’s licence - current and valid
- Valid government proof of age card issued in Australia - current and valid
- Valid national identity card issued by a foreign government or the United Nations - current and valid
- Valid government-issued concession card (for example, pensioner concession card, healthcare card, seniors healthcare card) - current and valid
- Notice from the Australian Taxation Office or other government agency such as Centrelink, showing name and residential address - issued within the past 12 months
- Municipal council rates notice or utility bill (water, gas, or electricity) showing name and residential address - issued within the past 3 months
The secondary document must show the guest’s full name and current residential address. Documents that do not meet these requirements will not be accepted.
5. Identity Verification and the Crown PlaySafe Program
Crown Casino Sydney operates the Crown PlaySafe program, which includes a self-exclusion scheme. Identity verification is an integral part of both the self-exclusion process and any subsequent application to revoke a self-exclusion. Confirmed identity is required to ensure that exclusion arrangements are correctly associated with the relevant individual and can be enforced accordingly.
5.1 Applying for Self-Exclusion
A guest wishing to self-exclude from Crown Casino Sydney may do so by one of the following methods:
- Visiting the Crown PlaySafe Centre located on Level 2 of the tower, opposite the gaming floor entrance
- Approaching the Casino Reception Desk and requesting that the Crown PlaySafe Team be contacted
- Downloading, completing, signing, and having witnessed the NSW Casinos Exclusion Forms, then scanning and emailing the completed documents to [email protected]
Self-exclusion forms must be signed by the applicant and witnessed by an authorised person. Incomplete or unwitnessed forms will not be processed.
5.2 Applying for Revocation of Self-Exclusion
An application to revoke a self-exclusion involves a structured process that includes identity confirmation at each stage. The steps are as follows:
- Contact the Crown PlaySafe Team to confirm eligibility to apply for revocation.
- Download and complete the Application for Revocation of Self-Exclusion.
- Submit the completed application by email to [email protected] or by post to Crown Sydney PlaySafe Gaming, 1 Barangaroo Avenue, Barangaroo, Sydney 2000.
- Engage with GambleAware or an approved external counsellor to assess the suitability of returning to the casino environment.
- Attend a meeting with the Crown PlaySafe Team.
- Await review and determination of the application by Crown Casino Sydney.
- If the application is approved, attend a Gaming Resumption Information Program meeting.
- Reapply for Crown Rewards membership if required.
Crown Casino Sydney reserves the right to decline an application for revocation of self-exclusion. Approval is not automatic and is subject to the outcome of the review process.
6. Compliance Framework
Identity verification procedures at Crown Casino Sydney are maintained in accordance with the Casino Control Act 1992 (NSW) and Australian anti-money laundering and counter-terrorism financing legislation. These obligations require Crown Casino Sydney to conduct customer identification, know-your-customer checks, and enhanced customer due diligence where applicable.
Guests are required to cooperate with identity verification requests. Failure to provide acceptable identification when required may result in the guest being unable to access Crown Rewards membership or other services that require verified identity.
7. Contact Information
For enquiries relating to identity verification, Crown Rewards membership, or the Crown PlaySafe program, guests may contact Crown Casino Sydney using the following details:
Crown PlaySafe Team
Email: [email protected]
Phone: 1800 801 098
Phone (international): +61 2 8871 7188
Postal address: Crown Sydney PlaySafe Gaming, 1 Barangaroo Avenue, Barangaroo, Sydney NSW 2000
The Crown Rewards Desk is located within the venue at 1 Barangaroo Avenue, Barangaroo, NSW 2000, and is open Monday to Sunday from 10:00 am to 11:45 pm.