Crown Casino Sydney Privacy Policy
- Introduction
This document sets out the privacy policy of Crown Casino Sydney, operated by Crown Sydney Gaming Pty Ltd and Crown Sydney Property Pty Ltd, entities within the Crown Resorts Limited group. It explains how personal information is collected, held, used, and disclosed in connection with casino and resort operations at Barangaroo, Sydney, New South Wales.
Personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Casino operations at Crown Sydney are also subject to the Casino Control Act 1992 (NSW) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), which impose specific obligations regarding the collection and management of personal information.
Privacy and security are treated as matters of primary importance across Crown Casino Sydney operations and premises.
- Scope of This Policy
This policy applies to personal information collected from individuals who interact with Crown Casino Sydney in any of the following capacities:
- Guests visiting or staying at Crown Sydney premises
- Individuals participating in Crown Rewards or other loyalty programs
- Individuals making restaurant reservations or entering competitions
- Suppliers and contractors engaging with Crown Sydney
- Individuals corresponding with Crown Sydney by any means
- Individuals joining Crown mailing lists or subscribing to communications
This policy does not apply to online casino or online gambling services. Crown Casino Sydney does not operate an online casino and does not provide online gambling in any form in Australia. It is illegal under Australian law to operate an online casino or provide casino-style games online. Any application, advertisement, social media profile, or message purporting to offer Crown online gambling services should be reported to [email protected].
3. Personal Information Collected
3.1 Types of Personal Information
Crown Casino Sydney may collect the following categories of personal information:
- Full name, date of birth, and identity document details
- Contact information including postal address, telephone number, and email address
- Financial information where required for regulatory compliance
- Loyalty program membership details and transaction history
- Correspondence and communication records
- Surveillance and security data, including facial recognition information collected at Crown premises for the purposes described in Section 5
3.2 Methods of Collection
The usual practice is to collect personal information directly from individuals. Collection may occur when an individual:
- Visits or uses Crown Sydney casino facilities
- Stays at Crown Sydney hotel accommodation
- Joins Crown Rewards or a related loyalty program
- Enters a competition or promotion administered by Crown
- Makes a reservation or enquiry
- Corresponds with Crown Sydney by any channel
Personal information may also be collected through data matching activities conducted by Crown or by trusted third-party service providers engaged for this purpose. In certain circumstances, Crown Casino Sydney is required or authorised to collect personal information under Australian law or pursuant to a court or tribunal order, including under the Casino Control Act 1992 (NSW) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
- Use of Personal Information
Personal information is used for the purposes for which it was collected and for related purposes that individuals would reasonably expect in the context of their interaction with Crown Sydney. These purposes include:
- Providing casino, hotel, dining, and related services
- Administering Crown Rewards and other loyalty programs
- Managing the relationship between Crown Sydney and its guests and suppliers
- Complying with regulatory and legal obligations under applicable casino control legislation and federal law
- Conducting security, probity, and identity verification checks
- Administering self-exclusion programs and related responsible gaming measures
- Undertaking marketing and promotional activities where permitted by law and where the individual has not opted out
- Conducting customer research and improving Crown Sydney services
Personal information is not used for purposes unrelated to those described above without first obtaining the individual’s consent, unless otherwise required or authorised by law.
- Surveillance and Facial Recognition
Crown Casino Sydney operates surveillance systems and uses facial recognition technology at its premises. This technology is used for the following purposes:
- Identifying individuals who are subject to self-exclusion orders or who may lawfully be denied access to Crown Sydney premises
- Maintaining gaming integrity and compliance with applicable casino control legislation
- Supporting safety, security, and the prevention of illegal or undesirable activities on Crown Sydney premises
The collection and use of biometric and surveillance data is conducted in accordance with applicable Australian privacy and casino regulatory requirements.
- Disclosure of Personal Information
Crown Casino Sydney discloses personal information only for the purposes for which it was collected, where the individual has consented to disclosure, or where disclosure is required or authorised by law. Recipients of personal information may include:
- Crown group related companies, such as Crown Melbourne Limited, Burswood Nominees Limited (Crown Perth), and Crown London Aspinalls (United Kingdom)
- Identity and security service providers, including identification check providers, probity check providers, and security check providers
- Third-party service providers, such as mail house providers, customer research agencies, debt collection agencies, advertising agencies, and professional advisers
- Government agencies and regulators, including Liquor and Gaming NSW, NSW Independent Casino Commission, Victorian Gambling and Casino Control Commission, and Gaming and Wagering Commission of Western Australia
- Law enforcement bodies, as required or authorised by law
- Other casino operators, where required under applicable casino control legislation
Crown Casino Sydney does not sell personal information to third parties.
- International Disclosure
Crown Casino Sydney may disclose personal information to related companies located outside Australia, including Crown London Aspinalls in the United Kingdom. Where such disclosure occurs, reasonable steps are taken to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles.
- Access and Correction
Individuals have the right to request access to the personal information that Crown Casino Sydney holds about them and to request correction of that information if it is inaccurate, incomplete, or out of date. Requests for access or correction should be directed to Crown Casino Sydney using the contact details set out in Section 10.
Crown Casino Sydney will respond to access and correction requests within a reasonable time and in accordance with the requirements of the Privacy Act 1988 (Cth). In certain circumstances, access may be declined, in which case the reasons for the decision will be provided in writing.
- Complaints
Individuals who have concerns about how Crown Casino Sydney has managed their personal information may lodge a complaint. Complaints should be submitted in writing to the contact details provided in Section 10. Crown Casino Sydney will acknowledge receipt of a complaint and will investigate the matter in accordance with its internal complaints handling procedures. If an individual is not satisfied with the outcome of a complaint, they may refer the matter to the Office of the Australian Information Commissioner.
- Contact Details
For privacy-related enquiries, access and correction requests, or complaints relating to Crown Casino Sydney, individuals may contact:
Privacy enquiries (Crown Melbourne Limited, acting as Privacy Manager for Crown group):
Email: [email protected]
Address: Crown Melbourne Limited, 8 Whiteman Street, Southbank 3006, Melbourne, Australia
Crown Sydney Gaming Pty Ltd:
Phone: +61 2 8871 6666
To report suspicious communications, fraudulent applications, fake advertisements, or social media profiles misusing the Crown name:
Email: [email protected]
- Policy Updates
Crown Casino Sydney may update this privacy policy from time to time to reflect changes in law, regulatory requirements, or internal practices. The current version of this policy is available at crownsydney.com.au/general/rules-policies/privacy-policy. Individuals are encouraged to review this policy periodically. Continued interaction with Crown Casino Sydney following any update constitutes acceptance of the revised policy.